Politica di rimborso

Return Policy and Instructions

Thank you for your purchase. We aim to ensure that all our customers are satisfied with their orders. However, if you need to return an item, please read the following information carefully to understand our policies and procedures.

Return Period We have a 14-day return policy, which means you have 14 days from the day you receive your item to initiate a return.

Return Process To start a return, you must first contact us at info@axelwears.com. Please provide a brief explanation of your reason for the return and any photos if the item is defective or damaged. Upon receipt of your email, if the return is approved, we will send you detailed instructions on where to send your returned item along with the following return address:

YUEHUAN LUO, Phone: 541-730-2458 Address: 2349 Boston ST SE, Albany, Oregon, 97322, United States

Condition of Returned Items For an item to be eligible for return, it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You can try on the item to see if it fits, but it must remain in a condition suitable for resale.

Return Shipping Costs Please note that all return shipping costs are the responsibility of the customer. We do not cover return shipping costs. To ensure that your return is processed smoothly, please provide a tracking link for your shipment. We require this tracking information to process your refund.

Non-Returnable Items Please note that certain types of items cannot be returned, such as intimate or sanitary goods.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within a certain number of working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Further Assistance For any questions or further assistance, you can always contact us at info@axelwears.com.