We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can request a return by sending us an email.
To be eligible for a return, your item must be in the same condition that you received it. The tags must be left attached. You can wear the item to find out if the size is correct.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question.
Several types of goods are exempt from being returned: intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Damages and defects
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and provide a solution. You will not pay any return costs in this situation.
We accept exchanges to a different size, model or color. The fastest way to ensure you get what you want is to return the item you have. Then we will immediately ship you the new order. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To return your product, please contact us at email@example.com for return instructions.
If an item has no damages or defects you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of working days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org